Bluestreak | Customer Connector™
What if you could transform customer service by empowering customers to self-serve? You can with Bluestreak | Customer Connector™.
How many phone calls do you receive daily from customers inquiring about order status? How much productivity is lost fielding these calls? With Customer Connector, your customers have on-line, real-time, 24/7 access to order status, certification statements, work order history, and more. Offering true flexibility, Customer Connector allows you to decide what level of access is right for each customer. You stay in control.
Distinguish yourself from competitors by delivering the right information to customers with the click of a button. Unburdened from numerous order status calls, your customer service personnel can focus on proactive, strategic customer care. High-touch customer care builds loyalty and directly contributes to your top-line. Now that’s smart business.
Key Features
Empower your customers with these important self-service tools. Give them real-time access to:
Orders
- Powerful search capability based on: dates, part numbers, counts, weights, job numbers, processing requirements, alloys, purchase orders, and more.
- Order status: received, in process, ready to ship, on the truck, delivered, shipped, and invoiced.
- Work-in process information for every part.
Parts Logistics
- "Inventory" for parts in process and completed.
- A list of all unique part numbers processed in the last 50 orders. See real-time counts of each part number in every stage of processing – from receiving to invoicing.
Shipment Details
- View and print shippers with signatures and received date and time.
Certifications
- View and print all certifications.
Quotes
- View and print all quotes.
Invoices
- View and print all invoices.
Payments
- View and print each payment applied and which invoice(s) it was applied against.
Credits
- View and print all issued credits.