Bluestreak Reading Time: 3 minutes Even in this day and age, some people still need convincing that improving the customer experience actually generates more revenue and saves on costs. Many studies have been done on this topic over years past, along with more recent articles, speeches, books and blog posts. It made me wonder why people still question this.
Here are some of the key findings consolidated from these various sources: 1. Price is not the main reason for custom
Bluestreak Reading Time: 3 minutes Just about every time you have a conversation about a heat-treating business making changes for the better, the word innovation invariably comes up. Innovation should be about value, not just about change. It’s been said that “Anyone can create value once.” Spot a need; fill the need; and BOOM, you’ve just created value. The problem is… it never lasts. The value of your new product or service will erode over time because your act of creat
Bluestreak Consulting Reading Time: 4 minutes Cybersecurity: it’s important for more than just keeping checking accounts safe. Banks, government agencies, and online databases all require strict cybersecurity. But what about heat treaters? What are cybersecurity requirements for heat treaters, and how can they become compliant? Do You Need To Be Compliant? If you are a heat treater who provides services to a Department of Defense (DoD) contractor or downstream DoD requests, y