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June 8, 2018

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In this first of two articles, the definitions and differences between enterprise resource planning (ERP) systems and manufacturing execution systems (MES) are considered. Part II will consider the advantages of integrating both systems in the interests of operational and production efficiency, as w...

August 23, 2017

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(Part 4 of a 4-part Series)


 

Even in this day and age, some people still need convincing that improving the customer experience actually generates more revenue and saves on costs. Many studies have been done on this topic over years past, along with more recent articles, speeches, books and blog pos...

August 17, 2017

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(Part 3 of a 4-part series discussing “Change and the Cost of Not Changing”)

Most heat treaters you talk to today are continually looking at ways to effectively apply new innovations into their existing business model. Your business model determines the way your business earns money. A change in the...

August 1, 2017

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(Part 2 of a 4-part series discussing "Change and the Cost of Not Changing")

Just about every time you have a conversation about a heat treating business making changes for the better, the word innovation invariably comes up. Innovation should be about value, not just about change. It’s been said tha...

July 10, 2017

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(Part 1 of a 4-part series discussing "Change and the Cost of Not Changing”)
 

“Price is what you pay. Value is what you get.” -Warren Buffett-  
 

Here’s another quote from Conrad Hilton… “The buyer is entitled to a bargain. The seller is entitled to a profit. So there is a fine margin in b...

March 13, 2017

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Sometimes, one of the biggest factors holding your business back is so small you can hardly see it. It’s easy to miss, because it doesn’t take up any space; it doesn’t move; and its existence doesn’t change a thing. I’m talking about inertia. The last time some people in business heard the word ‘ine...

August 30, 2016

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We all know that technology is constantly evolving.  The rate of change we’ve seen in just the last five years has been absolutely breathtaking. The advent of Tablets, Smart Phones and a wide array of mobile devices has dramatically changed our personal lives. So why haven’t we changed in our profes...

August 30, 2016

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In today’s business world, it’s all about doing Customer Service better than your competitors. 
What if you could transform your company’s customer service by empowering your customers
to “self-serve” at any time they choose?  Change your company's relationship with your customers to save YOU and ea...

August 9, 2016

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With so much effort expended on securing greater and greater market share, businesses often lose sight of the impact growth is having behind the scenes.

  1. Keeping Up: Your competitors are pulling ahead of you. You’re wrestling with your own growth and complexity, and they’re stealing your customers...