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August 23, 2017

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(Part 4 of a 4-part Series)


 

Even in this day and age, some people still need convincing that improving the customer experience actually generates more revenue and saves on costs. Many studies have been done on this topic over years past, along with more recent articles, speeches, books and blog pos...

August 17, 2017

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(Part 3 of a 4-part series discussing “Change and the Cost of Not Changing”)

Most heat treaters you talk to today are continually looking at ways to effectively apply new innovations into their existing business model. Your business model determines the way your business earns money. A change in the...

August 1, 2017

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(Part 2 of a 4-part series discussing "Change and the Cost of Not Changing")

Just about every time you have a conversation about a heat treating business making changes for the better, the word innovation invariably comes up. Innovation should be about value, not just about change. It’s been said tha...

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