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Increase Customer Loyalty by Delivering High-quality Products Consistently

Updated: Aug 3, 2023

customer loyalty


Reading Time: 3 minutes

Bluestreak MES (Manufacturing Execution System) + QMS (Quality Management System) is a comprehensive software platform that provides end-to-end visibility and control over the manufacturing process. Quality tracking is one of the essential features of Bluestreak MES + QMS that enables manufacturers to identify and address quality issues in real time. By leveraging this feature, manufacturers can increase customer loyalty by delivering high-quality products consistently.

Five Steps to Follow to Increase Customer Loyalty

1. Define Quality Metrics: The first step in quality tracking is to define the quality metrics that matter the most to your customers. Identify the critical dimensions of quality such as reliability, durability, performance, and aesthetics that your customers value. Based on this, define quality metrics such as defect rates, on-time delivery, and customer satisfaction that will help you track and measure the quality of your products. 2. Monitor Quality in Real-time: Bluestreak MES + QMS allows you to monitor the quality of your products in real time by capturing data from the manufacturing process. Use this data to identify quality issues and take corrective actions immediately. By catching and addressing quality issues early, you can prevent defective products from reaching your customers. 3. Conduct Root Cause Analysis: When a quality issue occurs, it is essential to conduct a root cause analysis to identify the underlying cause. Bluestreak MES + QMS provides tools such as the 5-Why analysis and Fishbone diagram to help you identify the root cause of quality issues. By addressing the root cause, you can prevent similar quality issues from occurring in the future. 4. Track Customer Feedback: Bluestreak MES + QMS allows you to track customer feedback and complaints. Use this feedback to identify trends and patterns in customer complaints. By addressing the root cause of customer complaints, you can improve customer satisfaction and loyalty. 5. Implement Continuous Improvement: Bluestreak MES + QMS enables you to implement continuous improvement by tracking quality metrics over time. Use this data to identify trends and patterns and make data-driven decisions to improve the quality of your products continuously.

By following these steps, you can leverage quality tracking in Bluestreak MES + QMS to increase customer loyalty by delivering high-quality products consistently.

About Bluestreak™:

Bluestreak™ is a powerful Manufacturing Execution System (MES) and a fully integrated Quality Management System (QMS), designed for the manufacturing environment and service-based manufacturing companies ( metal-treating/powder-coating, plating, heat-treating, forging, and metal-finishing), businesses that receive customers’ parts, perform a process (service) on them, and send those parts back to the customer). Companies need MES software tailored to specific functionality and workflow needs such as industry-specific specifications management, intuitive scheduling control for both staff and machinery maintenance, and the ability to manage work orders and track real-time data. If different work centers on the production floor aren’t “speaking” to each other via the MES, the data loses value and becomes disjointed or lost in disparate silos.

Bluestreak | Bright AM™ is an MES + QMS software solution specifically designed to manage and optimize the unique requirements of Additive Manufacturing’s production of parts and powder inventory usage.

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