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Bluestreak | Customer Connector™ is transforming customer service by empowering customers to self-serve and placing information into their hands, 24x7.

Customer Connector Portal™


Organizations are shifting from an Information Age “informing” model to a Communication Age “communicating and engaging” model. Social Software for business will reach a new level of adoption with applications to enhance relationships, collaboration, networking, social validation, and more.

Automatized software from Bluestreak I Bright AM™ can increase employee efficiency while maximizing customer satisfaction with Bluestreak I Customer Connector Portal ™.

A customer portal is a software interface that gives customers online, self-service visibility into their interactions with your company.  For example, in the past, if a customer wanted to know the status of a part being produced on the production floor, he or she would have to contact a member of your support team and wait for a rep to respond. Now, customers can find this information independently, through a secure login into one easy-to-use location, (online portal).

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How many phone calls do you receive daily from customers inquiring about order status?  How much productivity is lost fielding these calls and searching for paperwork?  Now customers can self-serve by viewing and printing invoices and credits, shippers, certification statements, see real-time counts of each part number in every stage of processing – from receiving to invoicing status of orders, and much more!  All content within the self-service portal is optimized for desktop, tablet, and mobile users.
 

When a customer feels like they have convenient access to important information and can resolve issues in a timely and transparent manner, they are far less likely to go elsewhere. 

Key Features

Empower your customers with these important self-service tools. Give them real-time access to:


Orders

  • Powerful search capability based on: dates, part numbers, counts, weights, job numbers, processing requirements, alloys, purchase orders, and more.

  • Order status: received, in process, ready to ship, on the truck, delivered, shipped, and invoiced.

  • Work-in process information for every part.

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Parts Logistics

  • “Inventory” for parts in-process and completed.

  • A list of all unique part numbers processed in the last 50 orders. See real-time counts of each part number in every stage of processing – from receiving to invoicing.

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Shipment Details

  • View and print shippers with signatures and received date and time.

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Certifications

  • View and print all certifications.

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Quotes

  • View and print all quotes.

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Invoices

  • View and print all invoices.

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Payments

  • View and print each payment applied and which invoice(s) it was applied against.

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Credits

  • View and print all issued credits.

  • Issue non-conformances that automatically prevent loads from entering the next step in processing.

  • Connect electronic and paper charts to orders or loads.

  • Create calibration logs to ensure equipment is properly calibrated before use in production.

  • Ensure that the most recent revision of your quality manual, operating policies, and procedures are easily viewable right from the shop floor – tied directly into production tracking and control through Bluestreak | Production Pathway™.

  • Collect quality data via an iPhone or iPad.