Bluestreak | Customer Connector™ is transforming customer service by empowering customers to self-serve and placing information into their hands, 24x7.
Customer Connector Portal™
Organizations are shifting from an Information Age “informing” model to a Communication Age “communicating and engaging” model. Social Software for business will reach a new level of adoption with applications to enhance relationships, collaboration, networking, social validation, and more.
Automatized software from Bluestreak I Bright AM™ can increase employee efficiency while maximizing customer satisfaction with Bluestreak I Customer Connector Portal ™.
A customer portal is a software interface that gives customers online, self-service visibility into their interactions with your company. For example, in the past, if a customer wanted to know the status of a part being produced on the production floor, he or she would have to contact a member of your support team and wait for a rep to respond. Now, customers can find this information independently, through a secure login into one easy-to-use location, (online portal).
How many phone calls do you receive daily from customers inquiring about order status? How much productivity is lost fielding these calls and searching for paperwork? Now customers can self-serve by viewing and printing invoices and credits, shippers, certification statements, see real-time counts of each part number in every stage of processing – from receiving to invoicing status of orders, and much more! All content within the self-service portal is optimized for desktop, tablet, and mobile users.
When a customer feels like they have convenient access to important information and can resolve issues in a timely and transparent manner, they are far less likely to go elsewhere.
Empower your customers with these important self-service tools. Give them real-time access to:
Powerful search capability based on: dates, part numbers, counts, weights, job numbers, processing requirements, alloys, purchase orders, and more.
Order status: received, in process, ready to ship, on the truck, delivered, shipped, and invoiced.
Work-in process information for every part.
“Inventory” for parts in-process and completed.
A list of all unique part numbers processed in the last 50 orders. See real-time counts of each part number in every stage of processing – from receiving to invoicing.
View and print shippers with signatures and received date and time.
View and print all certifications.
View and print all quotes.
View and print all invoices.
View and print each payment applied and which invoice(s) it was applied against.
View and print all issued credits.
Issue non-conformances that automatically prevent loads from entering the next step in processing.
Connect electronic and paper charts to orders or loads.
Create calibration logs to ensure equipment is properly calibrated before use in production.
Ensure that the most recent revision of your quality manual, operating policies, and procedures are easily viewable right from the shop floor – tied directly into production tracking and control through Bluestreak | Production Pathway™.
Collect quality data via an iPhone or iPad.